PAYMENTS & ORDERS

Q: How can I view the status of my order?

A: Go to the Customer Service, Account Information page. This page lists all of your orders. Click the date of the order for which you wish to view the status.

Q: Can I purchase an item over the phone?

A: Yes, you can give us a call at (502) 409-9538.  If we do not answer, then please leave a detailed message of the item or items that you would like to purchase.  Please remember to leave your phone number so that we can contact you regarding your order.

Q: I am worried about entering my credit card number online.

A: kStyle Company's entire checkout process is secured and 128-bit encrypted by Thawte (a major web security company).  If you still feel uncomfortable entering your credit card number online, then feel free to give us a call.

Q: Can I fax in a order?

A: Yes.  Just call us or e-mail us with your fax number asking for a Fax Order Sheet.  We will send you a Fax Order Sheet. Once we receive your order by fax, we will call you to verify the order and e-mail you once your order has been shipped.

SHIPPING

Q: What are your shipping costs?

A: You can view an estimate of shipping costs by viewing your cart.  However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: How long will it take to receive my shipment?

A:  Local Deliveries - Usually Next Day
     DHL Ground - Usually 2-10 Business Days
     DHL 2nd Day - 2nd Business Day
     DHL Next Day - Usually Next Business Day

Q: How can I track my order?

A: When your order is shipped, you will receive an e-mail with your tracking number.  To track the status of DHL orders, go to www.dhl-usa.com. 

Q: My order was marked as undeliverable by the shipping company or kStyle Local Delivery.  What should I do?

A: If a delivery attempt by DHL failed, then please call (800) CALL-DHL and verify that they will attempt a second delivery. DHL will attempt up to 3 deliveries before returning it to us.  If we are unable to deliver with Local Delivery, then we will call the shipping address phone number.

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